{"id":974321,"date":"2024-12-06T15:11:46","date_gmt":"2024-12-06T21:11:46","guid":{"rendered":"https:\/\/jbsgame.com\/?p=974321"},"modified":"2024-12-06T15:11:54","modified_gmt":"2024-12-06T21:11:54","slug":"how-to-fix-the-your-account-does-not-have-access-error-in-path-of-exile-2","status":"publish","type":"post","link":"https:\/\/jbsgame.com\/how-to-fix-the-your-account-does-not-have-access-error-in-path-of-exile-2\/","title":{"rendered":"How to fix the Your Account Does Not Have Access error in Path of Exile 2"},"content":{"rendered":"

As hundreds of thousands of players attempt to login and start their adventure in Path of Exile 2<\/a><\/em>, various server and connection errors<\/a> have started to pop up including one that indicates that a player’s ‘Account Does Not Have Access’. Here is how to fix the ‘Account Does Not Have Access’ error in Path of Exile 2<\/em> and what it means.<\/p>

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Screenshot by Destructoid<\/figcaption><\/figure>

What causes the Your Account Does Not Have Access error?<\/h2><\/iframe>

In normal circumstances, this error is intended to indicate that the account you have logged into for Path of Exile 2<\/em> does not have access to the game. This means you either have not purchased a Founder’s Pack or have not received access from your previous support of the original Path of Exile<\/em>. If you have, it could mean you redeemed the key on a separate account and simply need to login to the proper one where you have been flagged for access to the game.<\/p>

However, at the time of launch on December 6, 2024, some users may be incorrectly receiving the ‘Your Account Does Not Have Access’ error when trying to access PoE2. After delaying the launch briefly, the servers eventually went online around 3:15 PM EST but were brought back offline after about 20 minutes. According to developer Grinding Gear Games, a configuration problem<\/a> led to some multiple characters sharing the same character ID, so the servers were brought back down to isolate the issue and implement a fix.<\/p>

The problem we ran into was due to adding more database shards in the last minute to try to support the massive player numbers. Unfortunately there was an issue which caused multiple characters to have the same character id. Thankfully the problem has now been found and is being\u2026<\/p>— Path of Exile (@pathofexile) December 6, 2024<\/a><\/blockquote>